TOMHILL

Return or replacement request

If your order arrived defective, damaged, wrong, missing an item, or tampered with, tell us what happened below.

Replacement policy — we replace items only for wrong product, damage/leaking, tampered packaging, or missing item(s), reported within 24 hours of delivery with a continuous unboxing video and photos. Returns/refunds for change of mind aren't accepted. Full policy →

Order ID *

Your name *

Mobile number * — used for WhatsApp follow-up

Delivery date & approx. time *

What went wrong *

Describe the issue *

Photos & video

Unboxing video *
Continuous, unedited — seal to full contents

Photo 1 *
Product showing the issue

Photo 2 *
Label / packaging

Photo 3 (optional)

Select your files here so you have them ready — WhatsApp will open next, and you'll attach these same files in the chat before sending. Edited, cut, or paused videos may not be accepted.

Please fill in all required fields, select both photos and the unboxing video, and confirm you're within the 24-hour window.

or email us instead

✓ WhatsApp is opening in a new tab with your details filled in. Please attach your selected photo(s)/video in that chat, then hit send.

Layer Your Fragrance

Return or replacement request